Frequently Asked Questions
Below are frequently asked questions that may help answer an inquiry you may have. Please call our customer service department at (800) 394-2222 or sales@suncorstainless.com if you need additional assistance.
Product Selection & Specifications
Which stainless steel grade (304, 316L, or 17-4 PH) is best for my application?
Grade 316L offers superior corrosion resistance, especially in saltwater environments. Grade 304 provides higher strength but is more susceptible to corrosion. Grade 17-4 PH is known for its strength and heat tolerance but requires routine maintenance in corrosive environments.
What is the working load limit (WLL) for specific hardware items?
Working load limits vary by product and are specified in Suncor’s product documentation. It’s crucial to consult these specifications to ensure safety and compliance.
Are Suncor’s shackles and lifting hardware rated for overhead lifting?
Only forged shackles and hardware are recommended for lifting applications. Suncor indicates whether the product is rated for overhead lifting. It’s essential to consult with an engineer or qualified professional when selecting hardware for lifting purposes.
Can I mix different stainless steel grades in an assembly?
Mixing grades is not advised. Using only grade 316 fasteners with grade 316 hardware is recommended to prevent galvanic corrosion.
What are the differences between 1×19, 7×7, and 7×19 wire rope constructions?
These numbers indicate the wire rope’s construction: 1×19 is stiff and suitable for standing rigging; 7×7 offers moderate flexibility; 7×19 is highly flexible, ideal for running rigging.
Installation & Maintenance
How do I install Quick Attach™ fittings properly?
Quick Attach™ fittings are designed for easy installation without swaging. They are rated to 75% of the wire rope’s working load when installed correctly. Detailed instructions are available on Suncor’s website.
What maintenance is required for stainless steel hardware in marine environments?
Regular cleaning with mild detergents is recommended. Avoid strong acids and abrasive materials. Routine inspections are essential, especially for hardware submerged in saltwater.
Can I reuse Quick Attach™ wedges?
Reusing wedges is not recommended for applications requiring more than 50% of the wire rope’s working load limit. Reuse should be limited and approached with caution.
How should I clean and polish stainless steel hardware?
Use car or boat wash products for regular cleaning. For stubborn stains, marine polishes like Flitz or Prism Polish can be used. Avoid harsh chemicals and metal abrasives.
What is the recommended maintenance schedule for hardware in saltwater applications?
Maintenance frequency depends on exposure. Regular maintenance should be carried out to extend product life. Clean the stainless hardware when salt and/or environmental buildup is visible. For hardware submerged in saltwater, inspect and clean after each use.
Customization & Services
Does Suncor offer custom stainless steel manufacturing?
Yes, Suncor provides custom manufacturing services, including chain assemblies, threading, swaging, and more, tailored to specific requirements.
Are there testing services available for custom products?
Suncor offers various testing services, including strength testing, proof loading, corrosion resistance testing, and quality assurance, to ensure product reliability.
Can Suncor provide retail packaging for custom products?
Yes, retail packaging is among the value-added services offered by Suncor for custom-manufactured products.
What is the lead time for custom orders?
Lead times vary based on the complexity and volume of the order. It’s best to contact Suncor directly for specific timelines.
Are there minimum order quantities for custom manufacturing?
Minimum order requirements depend on the product and customization level. Suncor can provide details based on individual project needs.
Ordering & Support
How can I request a quote for Suncor products?
Quotes can be requested through the “Request a Quote” feature on Suncor’s website or by contacting their sales team directly.
Where can I find a distributor for Suncor products?
Suncor sells through a network of distributors. Interested customers can fill out a simple form on Suncor’s website to be connected with a distributor.
Is there a product catalog available for download?
Yes, Suncor offers a comprehensive product catalog available for download on Suncor’s website.
What warranty does Suncor provide for its products?
Warranty information is available on Suncor’s website, detailing coverage and terms for their stainless steel hardware products.
How can I contact Suncor for technical support?
Technical support can be reached via phone at (800) 394-2222 or by emailing sales@suncorstainless.com.
